If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claim during normal business hours.

Important: If you are the original purchaser of your Primo Grill, you must register your grill online before you can file a warranty claim. Go to "Register Your Grill" on the Primo website homepage. If you are not the original purchaser of the grill you do not have warranty coverage and your warranty claim will not be approved. You may call Primo at 770-492-3920 to place an order for replacement parts. Direct link to the Grill Registraton Form: Register Your Primo

**If you are filing a claim related to your firebox, please also include one clear photo of the charcoal grate.**

Contact Info (es-ES)

We’re committed to providing you the best grilling experience and the highest quality products. If you have any questions or comments, please call or complete the contact form.

Primo Ceramic Grills USA

3289 Montreal Industrial Way
Tucker, GA 30084
 email USA

Primo Ceramic Grills Europe

Fabriksvej 15
6650 Brørup
+45 72301233
 email EU