I recently purchased Primo large grill. Have used it twice and love it.
- Norb, Ohio USA

Wow!!! Love the fast response. I grew up in a restaurant, so customer service means much to me.
- Patrick, Minnesota USA

I bought my husband an XL Primo smoker in 2009. We use it often and absolutely love it.
- Despina, Ontario Canada

I was able to call and had my question answered right away. I can’t wait to use my new grill!
- Colton, Texas USA

Thanks again. I really appreciate your attention to this. Good service is difficult to find these days and you have restored my faith that it is not a lost art.
- Daniel, Indiana USA

Thanks again for the amazing customer service.
So thoroughly impressed with Primo products and company!
- Lewis, Georgia USA

I love the grill. So far I’ve made steaks and smoked some baby back ribs and a turkey breast with great success. I’m thrilled with the purchase.
- Andy, Illinois USA

My family and I love your grill.
- David, Mississippi USA

I watched all of the videos at Primo University. They gave me exactly what I needed to help make a purchase decision. Nicely done.
- Brian, Illinois USA

We own a Oval 400 XL. Love, Love Love it!!!
- Dean, Alberta Canada

Keep up the great job, I love my Primo Kamado.
- Glenn, Texas USA

Your product is great, I enjoy using it almost daily.
- Alex, Quebec Canada

I purchased my Primo XL about one year ago. I love it - it has far exceeded my expectations.
- Steven, Illinois USA

I just purchased the Oval XL 400 with the 2 piece island top cart.
The food I’ve cooked this weekend was great!
- Craven, Arkansas USA

Thank you for the quick response! I currently have one Primo XL and I love it - best grill ever. I want to order this configuration to give me two Primos and my son will get my old XL.
- Dave, District of Columbia USA

I am one of the happy Primo XL owner and super service from your dealer in Denmark. I use my primos for catering and competitions across Europe as well as homecooking.
- Morten, Central Jutland Denmark

Your grills are awesome BTW.
- Scott, Virginia USA

Thanks for the quick reply. I certainly wasn’t expecting a reply on a Sunday; especially a Sunday on a holiday weekend.
- Darren, Tennessee USA

I am really happy with my Primo Oval Junior - this is a really great cooking machine.
- Gerhard, Vienna Austria

I have a Primo XL and use it regularly. I cook two or three times per week on it and use it regularly in bbq competitions. I regularly smoke boston butts, briskets, and beef roasts and enjoy long cook times.
- Jared, Alabama USA


Flexibility is the genius behind the Primo design

I have always loved grilling. There's something about being outdoors, tending to the grill that I find inherently satisfying and relaxing.

From my first experience in the boy-scouts, cooking French toast over a hot rock, to using a rotisserie to cook chickens in my fireplace (don't try this at home). I've always been an adventurous griller.

Prior to purchasing my Primo Oval XL, I was using a variety of gas grills, including infrared grills. While the gas grills always heated the meat, they left me wanting for more- more flavor, more flexibility, more temperature control, more capacity and most importantly, more of a rich cooking experience.

Several years back, some of my friends bought smokers and got me thinking about my cooking options. After surveying the vast landscape of grill and smoker options, I decided on the Primo Oval XL. The Primo gives me the ability to smoke, grill and bake an unlimited variety of foods. With the Primo, my deck has become my outdoor kitchen, and we actually use it more often than we use our inside kitchen.

We've cooked for two and we've cooked for 25, all on one grill. We've used it to cook homemade pizzas, fish, breads, casseroles and we even fed a graduation party by smoking 42lbs of Boston butts for pulled pork sandwiches. After others have tasted the meals made on my Primo, we have even had several requests to cater parties, which we respectfully declined!

Flexibility is the genius behind the Primo design. I can cook direct, for classic grilling meats and indirect for pizzas, smoking and baking. If cooking for only my wife and myself, I can use the divider and heat half the fire box, but if we have a party I can pull the divider and easily cook for 25-30 people.

Living in Chicagoland presents outdoor cooking enthusiasts with unique challenges, the biggest one being large seasonal temperature swings. With my Primo, outside temperatures don't stop you from using your outdoor kitchen-providing you can handle the cold. The thick ceramic design holds its temperature for hours and because it's so efficient, very little charcoal is needed. This is important when it's -15°F outside and you don't want to run out to constantly check your grill temperature or charcoal supply.

The large amount of information available in the Primo forum and Primo's outstanding customer service have made my years of ownership trouble-free and even helped me find new and exciting ways to use my grill.

Why did I buy a Primo grill? Because I've always loved charcoal grilling, because I love the natural, healthy, salt-free flavor hardwood grilling provides, and I want one device that meets all of my cooking demands.

– R. Conley of Illinois


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