Notice: We are having problems receiving all warranty claims. If you placed one and have not heard back, please call customer service at (770) 492-3920. You will receive a confirmation email once you place a warranty claim.

*Attention International Customers: This form is for US customers only. For all international warranty claims, please contact your local dealer or distributor. If your dealer is unavailable, contact us for your distributor's information.

If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claim during normal business hours.

Important: If you are the original purchaser of your Primo Grill, you must register your grill online before you can file a warranty claim. Go to "Register Your Grill" on the Primo website homepage. If you are not the original purchaser of the grill you do not have warranty coverage and your warranty claim will not be approved. You may call Primo at 770-492-3920 to place an order for replacement parts. Direct link to the Grill Registraton Form: Register Your Primo

**If you are filing a claim related to your firebox, please include a photo of the firebox as well as a clear photo of the charcoal grate.**


Is your issue covered under the Primo Warranty?

Primo Warranty

Contact Info

We’re committed to providing you the best grilling experience and the highest quality products. If you have any questions or comments, please call or complete the contact form.

Primo Ceramic Grills USA

918 Freeburg Avenue
Belleville, Il 62220
1-(800) 851-3153
 email USA

Primo Ceramic Grills Europe

 email EU