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Warranty Claim Form

If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. If you are filing a claim related to your firebox, please also include one clear photo of the charcoal grate. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claim during normal business hours.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.


  • (mm/dd/yyyy)
  • Have you registered your grill with Primo?
  • Warranty Claim Description
  • If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.