Warranty Claim Form

If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. If you are filing a claim related to your firebox, please also include one clear photo of the charcoal grate. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claim during normal business hours.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

With COVID-19, each person now has a different reality as it relates to children at home or health concerns and as such not 100% of our team is back at this time. This new reality reduces our capacity slightly and your understanding on delayed response times is appreciated.

Full Name

Email
Phone Number

Address

City
State
Zip Code

Primo Grill Serial Number (located on the hinge plate)

Purchase Date (mm/dd/yyyy)
Have you registered your grill with Primo?YesNo

Grill Model

Primo Dealer Store Name

^{If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.}

File Upload (up to 5 files @ 100 MB each)

Current month ye@r (4 digits) day *

Grilling Capacity:

Grilling Capacity:

Grilling Capacity:

Grilling Capacity:

Grilling Capacity:

Warranty Claim Form

^{If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.}

SearchPrimo Ceramic Grills

Warranty Claim Form

If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.

^{If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.}